Strategic Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Act as a trusted advisor to senior executives, aligning capabilities with strategic goals
• Own the commercial health of the customer portfolio, focusing on retention and revenue forecasting
• Lead strategic business reviews to demonstrate ROI and value realization from product adoption

Required Qualifications

• Bachelor's degree in Engineering (Mechanical, Aerospace, or similar)
• 5+ years in a technical customer-facing role within a high-growth SaaS environment
• Proven track record in managing renewals and expansions with a quota
• Exceptional ability to influence senior decision-makers and navigate complex organizations
• Experience with CRM data to drive strategy and a collaborative team mentality