Strategic Customer Success Manager
Job Summary
A company is looking for a Strategic Customer Success Manager.
Key Responsibilities
- Serve as a thought leader and advocate for strategic customers
- Develop and execute success plans in collaboration with Sales and Customer Success partners
- Analyze usage patterns and provide insights to drive customer adoption and growth
Required Qualifications
- BA/BS degree or equivalent work experience
- 8+ years of customer-facing experience with proven outcomes
- 5+ years of experience in SaaS
- Fluency in Japanese and business-level English
- Experience with enterprise platforms such as ECM or Document Management is preferred
COMPLETE JOB DESCRIPTION
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