Strategic Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Manager to drive revenue growth and ensure customer satisfaction.

Key Responsibilities

• Proactively identify opportunities for renewals and expansion within the existing customer base
• Serve as the primary point of contact for customers, ensuring smooth transitions and conducting business reviews
• Manage the sales cycle for renewals and expansions, using customer health monitoring tools to mitigate risks

Required Qualifications

• 5+ years of experience in SaaS Customer Success or Account Management, preferably in HR technology solutions
• Proven track record of managing accounts and driving revenue growth through renewals and upsells
• Strong sales acumen with excellent relationship-building skills with HR and L&D decision-makers
• Analytical skills to leverage data for guiding client conversations and uncovering opportunities
• Proactive and collaborative mindset, adaptable to a fast-paced environment