Strategic Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Manager to partner with its largest customers and drive long-term outcomes.

Key Responsibilities

• Serve as the primary strategic partner for high-impact accounts and develop multi-quarter account strategies
• Lead executive business reviews and facilitate strategic planning with senior stakeholders
• Act as the voice of strategic customers internally and influence product direction and cross-functional initiatives

Required Qualifications

• 6+ years of experience in Customer Success or Account Management managing enterprise or strategic accounts
• Deep experience in health tech, EHRs, insurance, or healthcare SaaS
• Proven executive presence and ability to influence senior stakeholders
• Experience managing complex, multi-location or multi-stakeholder organizations
• Strong strategic thinking, judgment, and autonomy