Strategic Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Manager.

Key Responsibilities

• Build strategic relationships with senior client stakeholders to position the company as a critical enabler of their business
• Guide clients in optimal use of the platform, identifying new ways to drive their success
• Own renewal and expansion strategies for accounts, monitoring client health and translating data into actionable insights

Required Qualifications

• 5+ years of experience managing strategic customer relationships in SaaS, particularly in media production or technology
• Proven ability to translate complex client needs into actionable strategies and measurable outcomes
• Strong engagement skills with senior executives, capable of articulating value and building trust
• Analytical skills to interpret usage data and identify trends to guide client strategy
• Experience managing multiple complex accounts while balancing competing priorities