Strategic Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Manager to join their Account Management team.

Key Responsibilities

• Manage a strategic book of business, serving as the primary contact for stakeholders
• Drive customer retention and product adoption while monitoring engagement and health metrics
• Analyze customer data to inform strategies and collaborate cross-functionally to enhance customer experience

Required Qualifications

• 5+ years of experience in Customer Success or Account Management within a SaaS environment
• Experience managing retention and expansion metrics (GRR, NRR, churn)
• Proficiency in CRM systems, preferably HubSpot
• Strong understanding of SaaS metrics and customer health indicators
• Technical acumen to interpret product usage data and customer signals