Strategic Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Strategic.

Key Responsibilities

• Serve as the primary trusted advisor for 5-10 strategic customers with complex organizational structures
• Lead enterprise-scale implementations and optimizations of the Trust Management Platform
• Manage complex, multi-quarter projects and drive strategic Executive Business Reviews

Required Qualifications

• 10+ years of experience in a Customer Success Manager or similar role for a SaaS company
• Proven track record managing strategic accounts with 10,000+ employees
• Experience with focused account management (5-10 strategic accounts)
• Strong project management skills with experience in coordinating complex initiatives
• Ability to build trusted relationships with C-level stakeholders