Strategic Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Manager - Billing.

Key Responsibilities

• Serve as the primary strategic partner for high-impact customer accounts and build trusted relationships with stakeholders
• Develop and execute multi-quarter account strategies aligned with business objectives and manage renewal exposure
• Act as the voice of strategic customers internally and influence product direction and cross-functional initiatives

Required Qualifications

• 6+ years of experience in Customer Success or Account Management with enterprise accounts
• Deep experience in health tech, EHRs, insurance, or healthcare SaaS
• Proven executive presence and ability to influence senior stakeholders
• Experience managing complex, multi-stakeholder organizations
• Strong strategic thinking and judgment skills