Strategic Customer Success Manager

Job Summary

Strategic Customer Success Manager is a full-time remote position responsible for managing high-value customer relationships, driving product adoption, and providing strategic guidance to clients in a SaaS B2B environment.

Key Responsibilities

• Build and maintain trusted relationships with strategic customers to drive value and measurable outcomes
• Champion product adoption by identifying growth opportunities and aligning solutions with client needs
• Conduct impactful business reviews and serve as the voice of the customer to improve offerings

Required Qualifications

• Minimum 5 years in a customer-facing role within a SaaS B2B environment
• Experience engaging with senior leadership and delivering impactful presentations
• Strong analytical skills to derive actionable insights from customer data
• Ability to thrive in a fast-paced, evolving environment
• Hands-on experience with customer success platforms like Gainsight or Salesforce