Strategic Customer Success Manager

Job Summary

Managing a portfolio of large enterprise accounts, the full-time Strategic Customer Success Manager will proactively engage with stakeholders to illustrate the value of Dataiku's software and services while ensuring customer satisfaction and driving product adoption remotely.

Key responsibilities

• Serve a diverse portfolio of leading organizations across various industries to understand client use cases and desired business outcomes
• Guide customer organizations in leveraging Dataiku for data science projects, ensuring effective adoption and growth strategies
• Implement customer engagement strategies, including Success Reviews and community events, to enhance customer satisfaction and identify expansion opportunities

Required qualifications

• 7-15 years of experience in account management, customer success, or consulting, preferably in enterprise software or data science
• Strong understanding of the data science project lifecycle and experience supporting organizations in their AI maturity curve
• Ability to communicate effectively with stakeholders at all levels, from executives to data scientists
• Current residence on the East Coast, with a preference for the Northeastern region