Strategic Customer Success Manager

Job Summary

Owning the success and retention of complex enterprise accounts, the full-time Strategic Customer Success Manager with German will act as a trusted advisor to executive stakeholders, drive measurable business outcomes, and operate remotely in Germany.

Key responsibilities

• Manage a portfolio of strategic enterprise accounts with global complexity
• Lead executive business reviews and strategic planning aligned to customer outcomes
• Drive adoption and maturity of Jamf solutions across large-scale deployments

Required qualifications

• HS Diploma / GED Degree
• 5+ years in Customer Success or Account Management within a SaaS environment
• Proven experience managing strategic enterprise accounts with global complexity
• Expertise in Apple ecosystems and enterprise IT workflows
• Command of German