Strategic Customer Success Manager

Job Summary

Acting as a dedicated resource for a strategic book of large enterprise accounts, the full-time Strategic Customer Success Manager will ensure successful Apple deployment within the Jamf product suite, driving customer engagement, adoption, and retention while working remotely.

Key responsibilities

• Own and manage a portfolio of high-touch, high-value enterprise accounts to achieve desired business outcomes through proactive engagement
• Partner with customers and executive stakeholders to understand critical goals and key performance indicators
• Drive adoption and retention efforts by identifying success metrics and building strategic plans aligned with customer business goals

Required qualifications

• 5+ years in Customer Success or Account Management within a SaaS environment
• Proven experience managing strategic enterprise accounts with global complexity
• Expertise in Apple ecosystems and enterprise IT workflows
• Experience in IT, cybersecurity, or endpoint management solutions (preferred)
• Technical acumen in MDM, Apple Business Manager, or security frameworks (preferred)