Strategic Customer Success Manager

Job Summary

As a full-time Strategic Customer Success Manager, the successful candidate will manage a focused portfolio of global, strategic accounts, acting as a trusted advisor to ensure governance, adoption, retention, and measurable impact across complex relationships in a remote capacity.

Key responsibilities:

• Own the full customer lifecycle for a tailored program of global accounts, establishing joint success plans and governance cadences
• Build multi-threaded relationships across decentralized buying centers, engaging with stakeholders up to the VP and C-level
• Orchestrate a global virtual account team to drive adoption, consumption growth, and strategic success planning

Required qualifications:

• 6+ years of experience in Customer Success or strategic Account Management with a track record of retaining and growing global flagship accounts
• 2+ years of experience in the AdTech / MarTech space, preferably with large, global clients
• Demonstrated experience as an AI Champion, successfully advocating for and scaling AI solutions
• Strong business acumen to connect product capabilities to customer business objectives and value-based use-case adoption
• Experience supporting customers on cloud-based SaaS platforms with sufficient technical fluency for solution conversations