Strategic Customer Success Manager

Job Summary

Managing a portfolio of global strategic accounts, the full-time Strategic Customer Success Manager will act as a trusted advisor, driving adoption and retention while orchestrating cross-functional teams to ensure measurable impact across complex client ecosystems.

Key responsibilities

• Own the full customer lifecycle for a focused portfolio of global strategic accounts, tailoring success plans and governance cadences
• Embed as a trusted advisor across decentralized buying centers, building multi-threaded relationships with senior stakeholders
• Lead a global virtual account team, coordinating efforts across various functions to deliver value and drive adoption

Required qualifications

• 6+ years of experience in Customer Success or strategic Account Management with a proven track record of managing global flagship accounts
• 2+ years of experience in the AdTech / MarTech industry, preferably with large, strategic clients
• Demonstrated experience engaging and influencing senior stakeholders up to the VP and C-level
• Strong business acumen with the ability to connect product capabilities to customer business objectives
• Experience in supporting customers on cloud-based SaaS platforms, with technical fluency for solution conversations