Strategic Customer Success Manager

Job Summary

Taking ownership of driving the success of high-value enterprise accounts, the full-time Strategic Customer Success Manager will manage a portfolio of strategic customers, focusing on adoption, business outcomes, and renewal readiness while collaborating closely with Sales, Product, and Leadership in a remote setting.

Key Responsibilities:

• Manage a book of high-value, strategic customers
• Lead complex renewals and co-drive expansion strategy in partnership with Account Executives
• Deliver QBRs and strategic guidance to executive stakeholders

Required Qualifications:

• 7+ years of experience in customer success or account management, including 5+ years as a strategic or enterprise customer success manager
• Proven success in driving retention, adoption, and expansion within a portfolio of complex, enterprise customers
• Experience leading complex renewal and upsell negotiations in partnership with sales teams
• Comfortable delivering QBRs and strategic guidance to C-suite and executive stakeholders
• Proficient in CRM tools and leveraging AI