Strategic Customer Success Manager

Job Summary

Owning a portfolio of strategic accounts, the full-time Strategic Customer Success Manager will manage complex customer relationships post-launch, focusing on revenue retention, product adoption, and expansion opportunities in a remote setting.

Key responsibilities

• Manage a book of business with a focus on gross and net revenue retention, proactively forecasting renewals
• Drive product adoption and monitor customer health, building success plans and intervening as necessary
• Establish trusted relationships with C-suite executives and develop strategic account plans to achieve measurable outcomes

Required qualifications

• 6+ years of experience in customer success, account management, or a related field with a focus on enterprise accounts
• Proven track record of managing an enterprise book of business with strong retention and expansion results
• Experience in building relationships with C-suite stakeholders and presenting strategic insights
• Familiarity with financial and operational products such as payroll, accounting, or ERP systems
• Strong project management skills with the ability to drive multi-month initiatives to completion