Strategic Customer Success Manager
Job Summary
Owning and executing the global strategy for a select portfolio of multi-market enterprise agency accounts, the full-time Strategic Customer Success Manager will facilitate commercial success and revenue growth while acting as a trusted advisor to senior stakeholders and aligning cross-functional teams in a remote or hybrid work environment.
Key responsibilities
- Manage and elevate relationships within media agency holding companies to drive long-term expansion and value realization
- Facilitate proactive contract renewals and generate new business leads within existing parent organizations or across business units
- Align cross-functional teams to execute commercial growth plans and influence internal product roadmaps based on executive customer feedback
Required qualifications
- 3+ years of Media Agency experience in a client-facing role
- Deep understanding of the MarTech/AdTech landscape and media agency holding company ecosystem
- Experience in B2B SaaS Account Management or Customer Success with large, complex enterprise accounts
- Demonstrated ability to secure commercial success through complex contract negotiations
- A strategic mindset with the ability to transition between long-term planning and tactical execution
Complete Job Description
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