Strategic Customer Success Manager
Job Summary
Owning a high-value account portfolio, the full-time Strategic Customer Success Manager will manage enterprise relationships, architect customer success frameworks, and drive account growth while working remotely.
Key responsibilities
- Serve as the executive-sponsor counterpart for strategic enterprise accounts, focusing on retention and long-term partnership
- Build and own the operating model for customer success, including account-planning frameworks and health/risk models
- Identify and execute multi-year expansion opportunities across accounts, ensuring measurable client ROI
Required qualifications
- Bachelor's degree in Business, Healthcare Administration, or a related field (or equivalent experience)
- 8-12+ years of experience in enterprise Customer Success or Account Management, preferably in B2B SaaS/platform environments
- Experience building scalable playbooks or frameworks that enhance team performance
- Strong understanding of complex integrations and APIs to guide client technical leaders
- Familiarity with healthcare delivery or clinical operations is a plus
Complete Job Description
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