Strategic Customer Success Manager

Job Summary

Owning the day-to-day health and growth of strategic customer programs, the full-time Strategic Customer Success Manager will serve as the primary contact for clients like FedEx, coordinate execution across internal teams, and ensure alignment on requirements and timelines, all while working remotely or in a hybrid setting.

Key responsibilities

• Build and maintain trusted relationships with customer stakeholders, serving as the main point of contact
• Coordinate the launch and ongoing operations of strategic customer verticals, ensuring alignment and resource availability
• Collaborate with the program lead to translate customer growth strategies into actionable plans and deliverables

Required qualifications

• 5+ years in customer success, partner/account management, program management, or client-facing delivery roles, preferably in logistics or SaaS
• Proven ability to manage complex enterprise relationships and multiple work streams simultaneously
• Strong cross-functional coordination skills, capable of driving alignment across various teams
• Excellent stakeholder management skills, with the ability to communicate effectively with senior partners
• Comfort with data and technology, able to track KPIs and interpret operational metrics