Strategic Customer Success Manager

Job Summary

Acting as the main point of contact for existing customers, the full-time Strategic Customer Success Manager will focus on post-sale relationships, driving upselling and cross-selling initiatives, managing renewals, and enhancing the overall customer experience in a remote capacity.

Key responsibilities

• Collaborate with the Integrated Account Team to drive revenue growth and retention from existing customers
• Proactively manage the renewal process and convert month-to-month customers to term subscriptions
• Act as a trusted advisor, providing onboarding, enablement, and information about product enhancements to customers

Required qualifications

• 3+ years of experience in the Enterprise software or Internet/Telecommunications industries
• 3+ years of experience in an Account Management or Customer Success role
• Proven ability to operate in a fast-paced technical environment with multiple tasks or goals
• Experience in proposing or deploying cloud and virtualized compute solutions in enterprise customer environments
• Demonstrable ability to identify customer needs and present suitable solutions