Strategic Customer Success Manager

Job Summary

Owning and executing the global strategy for a select portfolio of multi-market enterprise agency accounts, the full-time Strategic Customer Success Manager will operate as a trusted advisor to facilitate commercial success, revenue growth, and long-term value realization while working remotely or from one of the company's hubs.

Key responsibilities

• Facilitate proactive contract renewals and generate new business leads within existing parent organizations or across business units
• Establish trusted relationships with decision-makers and senior stakeholders to align strategic business goals and influence product development
• Orchestrate long-term value realization and facilitate seamless regional product rollout and adoption frameworks in collaboration with Product teams

Required qualifications

• 3+ years of Media Agency experience in a client-facing role
• Deep understanding of the MarTech/AdTech landscape and media agency holding company ecosystem
• Experience in B2B SaaS Account Management or Customer Success managing large, complex enterprise or global client accounts
• Demonstrated ability to secure commercial success, including navigating complex contract negotiations and growth strategies
• A strategic mindset with the ability to transition between high-level planning and tactical execution of regional rollouts