Strategic Customer Success Manager
Job Summary
Driving retention and growth for high-value integrated reseller partners, the full-time Strategic Customer Success Manager will manage post-sale relationships, develop Partner Success Plans, and collaborate with internal teams in a fully remote environment.
Key responsibilities
- Own a portfolio of strategic integrated reseller partners, focusing on business objectives and growth opportunities
- Build relationships with stakeholders, lead quarterly business reviews, and monitor partner health
- Guide partner onboarding and adoption of Azuga tools while coordinating cross-functional resources to resolve challenges
Required qualifications
- Bachelor's degree or equivalent relevant experience, with 5+ years in Customer Success or related fields
- At least 3 years managing enterprise-size customers or reseller partnerships, particularly in SaaS environments
- Experience conducting executive-level business reviews and strategic planning sessions
- Familiarity with software-as-a-service platforms and complex customer environments; Salesforce experience preferred
- Background in telematics, fleet management, or enterprise SaaS preferred
Complete Job Description
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