Strategic Customer Success Manager
Job Summary
Seeking a highly motivated Strategic Customer Success Manager, the full-time role will focus on guiding customers in effectively utilizing application security solutions, providing operational guidance, and driving platform adoption while working remotely.
Key responsibilities
- Act as the primary technical liaison for customers, guiding them through onboarding and best practices
- Monitor customer adoption and address hurdles to meet committed usage levels, driving value-based activities
- Collaborate with internal teams to design and execute Mutual Activity Plans tied to customer value and outcomes
Required qualifications
- 5+ years of experience in Customer Success, Technical Account Management, or a similar client-facing role in the software or cybersecurity industry
- Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field
- Demonstrated success in guiding customers through onboarding, adoption, and value realization
- Experience working with enterprise clients and managing complex technical relationships
- Ability to analyze customer usage data and product telemetry to identify trends and risks
Complete Job Description
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