Strategic Director of Customer Growth

Job Summary

Owning the GMV outcome for a portfolio of Archive's largest brand partners, the full-time Strategic Director of Customer Growth will build executive relationships, drive commercial strategy, and prioritize strategic initiatives while working remotely.

Key responsibilities

• Build and maintain relationships with senior brand stakeholders, managing QBRs and navigating complex conversations
• Own renewal strategies and lead expansion conversations, developing business cases for growth initiatives
• Coordinate internal teams to support account needs and drive outcomes across various functions

Required qualifications

• 6+ years of experience in enterprise account management or commercial roles with a focus on revenue outcomes
• Proven track record of managing VP+ relationships and leading commercial negotiations
• Strong commercial acumen with the ability to develop growth strategies and drive pricing discussions
• Experience working cross-functionally to achieve business objectives
• Exceptional communication skills tailored for executive audiences