Strategic Engagement Manager

Job Summary

A company is looking for a Strategic Engagement Manager to oversee and enhance customer engagements for its healthcare technology platform.

Key Responsibilities

• Serve as the primary point of accountability for complex enterprise customer engagements, managing relationships from implementation to adoption
• Lead organizational change management initiatives to facilitate successful platform adoption
• Collaborate cross-functionally to ensure a seamless customer experience and develop best practices for implementation

Required Qualifications

• 7+ years of experience in senior implementation, customer success, or strategic consulting roles within healthcare technology
• Experience in building service delivery models in high-growth SaaS or healthcare technology environments
• Proven success in managing enterprise-scale SaaS implementations with large healthcare organizations
• Strong expertise in organizational change management and technology adoption strategies
• Experience with end-to-end system implementations, including training and post-launch support