Strategic Engineer 1

Job Summary

Working full-time during night shifts, the Strategic Engineer 1 will apply technical expertise to resolve customer technical issues for Enterprise Business clients, manage relationships, and ensure system integrity while collaborating with cross-functional teams.

Key responsibilities:

• Analyzing technical issues across all OSI model layers and utilizing diagnostic tools for root cause analysis
• Collaborating with internal and external stakeholders to address network anomalies and enhance customer satisfaction
• Documenting customer interactions and technical resolutions for accurate record-keeping and managing escalations as necessary

Required qualifications:

• Bachelor's Degree preferred, or equivalent coursework and experience in a related field
• 0-2 years of relevant work experience in a technical support role
• Foundational understanding of networking principles and technical platforms
• Experience with command line interfaces for device management (e.g., Ciena, Juniper, Cisco)
• Ability to troubleshoot and configure complex call flows within commercial IMS and Broadsoft environments