Strategic Implementations Manager

Job Summary

A company is looking for a Strategic Implementations Manager to oversee customer implementation projects and drive operational efficiency.

Key Responsibilities

• Manage day-to-day project management of customer implementations from kickoff through go-live
• Coordinate cross-functional teams to ensure project timelines and quality standards are met
• Translate implementation learnings and customer feedback into actionable insights for product and engineering teams

Required Qualifications

• Experience managing enterprise or mid-market B2B SaaS customer implementations
• Proven track record of managing complex, multi-stakeholder technical projects
• Experience in a startup or high-growth environment
• Technical fluency to engage with engineers and customers effectively
• Strong project management skills with a structured, process-driven mindset