Strategic Partnership Specialist

Job Summary

Managing customer relationships and service requests, the full-time Strategic Partnership Specialist will excel in client support and account management while working remotely or in a hybrid capacity in British Columbia.

Key responsibilities

• Utilize CRM and ERP systems for managing customer and hauler communications, work orders, and invoicing
• Monitor customer activity and provide recommendations for service improvements and waste management solutions
• Collaborate with internal teams and the Sustainability department to assist customers with waste auditing and diversion reporting

Required qualifications

• 3+ years of experience in Customer Success, Account Management, or procurement negotiations
• Bachelor's degree or equivalent training and experience
• Proficiency in CRM/ERP systems such as Microsoft Dynamics, Oracle, SAP, or Netsuite
• Strong ability to prioritize tasks and execute projects with minimal supervision
• Operational knowledge of the service industry is preferred