Strategic Services Manager

Job Summary

To drive customer success and growth in transportation technology, the full-time Strategic Services Manager will proactively engage with at-risk customers, manage client relationships, and develop recovery plans, all while working remotely.

Key responsibilities

• Engage with at-risk customers to mitigate churn risk and drive retention
• Establish and repair strategic relationships with clients to align their strategies and business outcomes
• Develop and execute recovery plans and Customer Success plans to ensure client satisfaction and utilization of solutions

Required qualifications

• Bachelor's Degree in a relevant field or equivalent experience
• 3+ years of experience in customer success, account management, or client services in a client-facing role
• Proven ability to work with Executive and C-level teams
• Experience in project management and/or ITIL
• Strong consultative, presentation, and relationship skills