Strategic Support Specialist

Job Summary

To support the growth of new business initiatives, the remote Strategic Support Specialist will execute manual workflows, adapt to evolving program requirements, and maintain detailed documentation while collaborating across multiple lines of business.

Key Responsibilities

• Execute manual workflows and program processes that are not yet automated or standardized
• Perform focused manual data entry and workflow execution while ensuring accuracy and compliance
• Provide structured feedback to leadership to inform opportunities for automation and process improvement

Required Qualifications

• Prior experience in a Papa operational role (ME II, QI, or equivalent strongly preferred)
• Exceptional attention to detail with the ability to manage complex manual workflows
• Proven adaptability to ambiguous or changing environments
• Proficiency in navigating multiple digital systems and data sources simultaneously
• Bilingual skills (Spanish or Haitian Creole) strongly preferred