Strategic Support Specialist
Job Summary
To support strategic client relationships, the remote Senior Support Specialist will manage strategic support accounts, coordinate project delivery, and ensure high-quality service while fostering collaboration across departments.
Key responsibilities:
- Act as the main point of contact for clients, ensuring effective communication and issue resolution
- Monitor project progress, provide status updates, and advocate for client needs and enhancements
- Establish and improve help desk performance metrics, contributing to knowledge management and training initiatives
Required qualifications:
- Bachelor's degree in Computer Science, IT Management, Manufacturing, Business Administration, or related field (or equivalent experience)
- 2-3 years of Datacor ERP experience required
- Strong understanding of help desk support models
- High proficiency with Microsoft Office and business productivity tools
- Process-driven mindset focused on repeatability and scalability
Complete Job Description
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