Strategy Analyst, Call Center Operations

Job Summary

A company is looking for a Strategy Analyst, Call Center Operations.

Key Responsibilities

• Analyze data and identify opportunities to enhance call center performance and customer satisfaction
• Collaborate with teams to optimize resource allocation and improve call center workflows
• Research industry trends and assist in implementing technology solutions for operational efficiency

Required Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field, or equivalent work experience
• 4+ years of experience in call center operations
• Preferred certification in Six Sigma, Lean Management, or similar methodologies
• Experience managing omnichannel or global call center operations