Strategy and Operations Associate

Job Summary

A company is looking for a Strategy and Operations Associate.

Key Responsibilities

• Oversee the operations team's efforts around quoting and telecom service installations to enhance customer experience
• Define and track team and individual KPIs for continuous improvement
• Optimize quoting and implementation processes to improve customer experience

Required Qualifications

• 2+ years of experience in investment banking, consulting, startup operations, or related fields
• Strong project management skills and ability to analyze large data sets
• High emotional intelligence to influence internal and external stakeholders
• Experience in process improvement
• Bonus if located in NYC