Strategy and Operations Lead

Job Summary

Strategy and Operations Lead is a full-time role focused on driving customer impact through analytics, shaping product development, and scaling customer service capabilities in a mission-driven company addressing climate challenges.

Key Responsibilities

• Own end-to-end analytical work for utility customers and deliver actionable insights
• Identify customer needs and translate them into opportunities for product development
• Create processes and templates to enhance customer experience and analytics workflows

Required Qualifications

• 3-5 years of experience managing customer relationships as a trusted advisor
• Strong experience working with large datasets to generate business insights
• Proficiency in Excel for data modeling and analysis
• Demonstrable experience with technical analysis tools (e.g., SQL, Python)
• Passion for tackling climate challenges with data-driven solutions