Strategy and Operations Manager

Job Summary

A company is looking for a Business Analyst-III to enhance customer experience and drive business outcomes.

Key Responsibilities

• Define and execute strategies to improve customer experience and operational performance
• Monitor and optimize KPIs related to customer experience and operational success
• Build and maintain analytical models and develop dashboards for KPI tracking

Required Qualifications

• 6+ years of experience in strategy, operations, consulting, product, or related fields
• Bachelor's degree in Math, Statistics, Economics, Computer Science, or a related field
• Strong expertise in SQL and proficiency in Excel/Google Sheets
• Experience with ETL processes and A/B testing
• Preferred experience in Python and building AI models