Strategy and Operations Manager

Job Summary

Maximizing the effectiveness of the CTO, the full-time Strategy and Operations Manager will drive strategic customer engagements, manage escalations, and enhance operational systems while working remotely.

Key responsibilities

• Drive preparation and execution of strategic customer engagements and executive initiatives
• Facilitate cross-functional alignment around customer priorities and manage critical customer issues
• Translate customer insights into recommendations that inform company strategy and enhance operational effectiveness

Required qualifications

• 5+ years of experience in Strategy & Operations, Account Management, or similar roles
• Experience managing strategic enterprise customers, preferably in cybersecurity or SaaS environments
• Proficiency with AI tools and modern operational systems
• Ability to synthesize complex information and communicate effectively with executives
• Proven track record of influencing cross-functional teams without direct authority