STS Analyst

Location: Remote

Compensation: Salary

Reviewed: Fri, Feb 27, 2026

This job expires in: 30 days

Job Category: Healthcare

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for an STS Analyst to support technology in retail stores.

Key Responsibilities

Deliver proactive technical support to retail stores
Resolve escalated incidents from Level 1 and triage teams
Collaborate with vendors and internal teams to resolve high-severity issues

Required Qualifications

3-6 years of relevant experience in IT support or service desk roles
High School Diploma or GED required; Bachelor's degree preferred
Strong troubleshooting skills across Windows, Mac, and POS systems
Familiarity with ITIL framework and incident management
Experience in retail or customer-facing environments is a plus

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