Student Lending Customer Advisor

Job Summary

A company is looking for a Student Lending Customer Advisor II for the 2nd shift.

Key Responsibilities

• Handle incoming calls and provide guidance and solutions to prospects and customers with basic lending needs
• Maintain ongoing communication with customers and evaluate documentation for loan applications
• Participate in training aimed at advancement and meet established scorecard metrics and volume goals

Required Qualifications

• 3-5 years of proven success in growing customer products per household and overall banking relationship
• 3-5 years of proven customer service excellence and efficient problem resolution
• Experience working in a call center environment
• Proficient PC skills, including MS Office experience
• Ability to work independently and in a team environment