Student Loan Call Center Representative

Job Summary

Contacting student loan borrowers throughout the loan lifecycle, the part-time Student Loan Call Center Representative will discuss repayment options and assist in keeping loans current while working remotely.

Key responsibilities

• Make outbound calls to counsel borrowers on managing student loans and maintaining current status
• Communicate with borrowers via telephone, mail, and email regarding their responsibilities and consequences of default
• Maintain accurate documentation of borrower accounts and update loan statuses in the system

Required qualifications

• High School diploma or GED
• 1+ year of office/business, clerical, or customer service experience