Student Progress Coordinator

Job Summary

Owning the lifecycle health of tutoring students, the full-time Student Progress Lead will ensure engagement and support for over 200 students through proactive outreach, monitoring progress, and managing a direct report in a fully remote environment.

Key responsibilities

• Monitor the active student dashboard to identify at-risk students and implement necessary interventions
• Conduct proactive outreach to flagged students to address barriers and coordinate next steps
• Manage tutor reassignments and quality escalations while overseeing the Student Progress Ops direct report

Required qualifications

• 3+ years in customer success, student services, account management, or a similar role
• Strong communication skills with the ability to empathize and hold students accountable
• Experience managing a large caseload of 100+ students while maintaining individual relationships
• Fluency in Google Sheets and experience with monitoring dashboards and data
• Systems-thinking mindset with a focus on process improvement and self-direction in a remote setting