Student Services Specialist

Job Summary

Providing immediate assistance to prospective and current students, the remote Student Services Specialist will manage inbound inquiries, guide students through the enrollment process, and ensure a seamless experience while maintaining accurate records.

Key responsibilities

• Serve as the initial contact for prospective students, responding to inquiries via phone, email, and chat
• Guide students through application and enrollment processes while ensuring timely submission of required documents
• Collaborate with internal teams to enhance the overall student experience and identify opportunities for process improvements

Required qualifications

• High school diploma or GED required; bilingual skills preferred (English/Spanish)
• Minimum 1-2 years of experience in higher education admissions, recruitment, or customer service
• Proficiency in Customer Relationship Management (CRM) platforms and Google Workspace
• Previous experience in a contact center or customer support environment preferred
• Ability to manage multiple tasks in a high-volume, deadline-driven environment