Student Success Coordinator

Job Summary

A company is looking for a Student Success Coordinator I to support online students in achieving academic success.

Key Responsibilities

• Provide outstanding student service through various communication channels and conduct Academic Success Meetings to create learning plans
• Monitor student engagement and retention, intervening as necessary to assist students in remaining enrolled
• Collaborate with multiple departments and ensure accurate data entry in the Salesforce CRM

Required Qualifications

• Bachelor's degree required; Master's degree preferred
• 1 to 3 years of experience in higher education student advising, mentoring, or teaching
• Experience advising online students over the phone is highly preferred
• Proficiency in MS Office and comfort with new technology systems
• Demonstrated track record of supporting students in higher education programs