Student Support Associate

Job Summary

Providing high-quality customer service, the full-time Student Support Associate will resolve student inquiries across multiple functional areas, including financial aid and student accounts, through various communication channels in a remote setting.

Key responsibilities

• Resolve student inquiries via in-person, phone, email, chat, and virtual channels while ensuring a seamless experience
• Participate in outreach initiatives and campus events as needed, potentially outside of standard business hours
• Escalate complex matters to the appropriate tier according to established protocols

Required qualifications

• Demonstrated customer service excellence and ability to manage peak volume periods
• Strong documentation and data entry accuracy, with experience in Customer Relationship Management systems preferred
• Ability to exercise sound judgment and make appropriate escalation decisions
• Working knowledge of computer technology, including Google and MS Office products
• Commitment to professionalism and a student-centered approach in all interactions