Student Support Coach

Job Summary

A company is looking for a Student Support Coach II.

Key Responsibilities

• Manage a high-volume database of current students, handling 100+ daily calls and fostering personalized relationships
• Identify and mitigate potential barriers to graduation by connecting students with specialized resources
• Synthesize student data to provide actionable feedback and maintain compliance standards in documentation

Required Qualifications

• 2+ years of professional experience in the higher education sector
• Proven track record of managing high-volume workloads effectively
• Mastery of CRM systems and digital communication tools
• Bachelor's degree from an accredited institution preferred
• Experience in performance-based environments with a focus on retention and enrollment benchmarks