Student Support Representative

Job Summary

A company is looking for a Student Support Representative to assist students with inquiries and provide information on university policies and procedures.

Key Responsibilities

• Provide timely information and problem resolution to students via various communication channels
• Ensure compliance with federal student privacy laws and maintain confidentiality of student accounts
• Collaborate with various departments to resolve customer concerns and meet performance goals

Required Qualifications

• High school diploma or equivalent; further education preferred
• Proficiency in using Customer Relationship Management (CRM) software and other relevant applications
• Ability to work flexible hours, including evenings and weekends
• Experience in a customer service role, preferably in an educational setting
• Understanding of federal educational funding options and military educational funding sources