Student Support Representative

Job Summary

A company is looking for a Student Support Representative to assist students with inquiries and provide information related to their educational experience.

Key Responsibilities

• Provide timely assistance and problem resolution to students via phone, email, or chat
• Ensure compliance with federal student privacy laws while managing student accounts
• Maintain productive relationships with various departments and meet performance goals

Required Qualifications

• Broad knowledge of university policies, degree programs, and federal educational funding options
• Ability to work remotely with a high-speed internet connection and dedicated workspace
• Familiarity with Customer Relationship Management (CRM) software
• Understanding of FERPA guidelines and student privacy policies
• Flexibility to work varied hours, including evenings and weekends