Student Support Representative

Job Summary

A company is looking for a Student Support Representative to assist students with inquiries and provide information about university policies and procedures.

Key Responsibilities

• Provide timely information and problem resolution to students via various communication methods
• Ensure compliance with federal student privacy laws while managing student accounts
• Maintain productive relationships with other departments and assist with special projects as needed

Required Qualifications

• Broad knowledge of university policies, degree programs, and federal educational funding options
• Experience with Customer Relationship Management (CRM) software and other relevant applications
• Ability to work flexible hours, including evenings and weekends, as required
• High-speed internet connection and a dedicated workspace for remote work
• Understanding of FERPA guidelines and internal policies regarding student privacy