Student Support Representative

Job Summary

A company is looking for a Student Support Representative who will assist students with inquiries and provide information about university policies and programs.

Key Responsibilities

• Provide timely information and problem resolution to students via phone, email, or chat
• Ensure compliance with federal privacy laws regarding student accounts
• Maintain productive relationships with various university departments and assist with special projects as needed

Required Qualifications

• Broad knowledge of university policies, degree programs, and federal educational funding options
• Experience using Customer Relationship Management (CRM) software and other relevant applications
• Ability to work flexible hours, including evenings and weekends
• High-speed internet connection and a dedicated workspace for remote work
• Understanding of FERPA guidelines and internal policies regarding student privacy