Student Support Specialist

Job Summary

A company is looking for a Student Support Specialist to provide student-centric support and assistance.

Key Responsibilities

• Directly support students by responding to queries and providing issue resolution
• Utilize Student Information Systems to assist with course-related issues, billing inquiries, and technical support
• Ensure a positive and seamless student experience while meeting performance metrics

Required Qualifications

• Minimum 4-5 years of experience in a client-facing or customer service role
• Bachelor's degree strongly preferred
• Prior online education experience preferred
• Possess empathy and passion for student support
• Exceptionally organized with strong analytical skills