Student Support Specialist

Job Summary

A company is looking for a Student Support Specialist I.

Key Responsibilities

• Provide exceptional service to students by addressing inquiries and directing them to appropriate resources
• Deliver support services through various communication channels including email, text, and phone
• Maintain availability for inbound calls and conduct outreach to students regarding enrollment and degree intentions

Required Qualifications

• High School Diploma or equivalent required; Associate degree preferred
• Knowledge of university guidelines, course descriptions, and academic terminology
• Basic computer skills including proficiency in Microsoft Office
• Understanding of basic mathematics
• Ability to manage time effectively to accomplish assigned tasks